Scott,
Welcome to the crowd, fighting manufacturers "cuts your teeth" for the long haul. IBM, Binks, National Cash Register, just a few of the ones I've heard "We do it everywhere else" from. My reply is usually something along the line of just cause your wrong a thousand times don't make you right [Linked Image] Seriously, maybe you could talk them into making the door open 180 degrees so you can troubleshoot it on the run [Linked Image]