Paul,
Not sure if this is a parallel or not, but the local chain stores here have been refusing to disconnect and reconnect hardwired appliances for some years now.
This is probably a liability issue, as the delivery personnel are not licensed (and may not be knowledgable enough) to do this work. This is also an excuse not to take the old appliance away with them which has been the usual custom.
They now request a Receptacle be there and they will have a Cord & Plug on the appliance when delivered.
Bill
