I installed a bunch of Atlite battery backup LED exit signs at a local church about 2 years ago. Recently four have failed because the transformer overheated. I called the manufacturer (Atlite is part of Cooper) and the first thing they asked was did I purchase them from HD or Lowes. No I didn't so they transferred me to a rep. Maybe they know something that I have been asserting all along, what you get at HD or Lowes may not be the same as what you get from the supply house.
I'd exploit this one. I too believe that the big box stores get inferior quality items. Stores with big buying power often pressure suppliers to lower costs which may mean cheapening some of the internals or sacrificing quality. Ever seen the quality of Home Depot cedar wood? Yeesh.
Call them again and say that you DID purchase from there, and see what they say.
With the quantities HD and Lowes must move all across north america, its possible that they want you to return to point of purchase.
[This message has been edited by Sandro (edited 09-29-2006).]
I bet it is more like, if you bought it at the BORG, take it back to the BORG. They assume some of the warranty problems. In real life, if you have the receipt they would give you your money back if it had a bullet hole in it.
Some of the best marketing companies in North America...
Generally the brand name products are the same as the supply houses... the manufacturers still have to meet the same UL and ULC or CSA standards, and I find it hard to believe that they would change the specs and affect the requirements of the standard to reduce prices for these marketing companies.
However, step into the Marketing Companies Private label brands... hmmm?
And on the topic of handling defective products, the marketing companies seem to have much easier return policies than most supply houses... Not that the supply houses don't take care of their customers, but it just seems a little easier at the big box marketing companies...
[This message has been edited by ExpressQuote (edited 09-29-2006).]
A lesser known fact about UL listings: It has nothing to do with quality, suitability for its intended purpose, nor will it even work. The Listing only means that the mfg. paid a huge amount of money to a for profit entity, which then bounces huge lightning bolts off the product to see if it will catch fire easily. The listing specifically states that it only means that it is safe to install on the wall of your house, not that it even functions well. Consumers Laboratories they ain't.
When the big boxes get a product that is not the same as your supplier (or even the exact same one with a cheaper retail price) they will put a different model number on it. That makes the bookkeeping easier and it gives them an out when the guy pays more at his supply house. Your supply house will seldom be able to match the price of a big box on identical products. The big box has less overhead per unit and the big box offers a lower level of service.
When the big boxes get a product that is not the same as your supplier (or even the exact same one with a cheaper retail price) they will put a different model number on it.
I am aware of consumer products where this is not the case. The two products carry the exact same model number information, but the product sold by the high volume store is not the same product. Steps were taken to make the product sold in the high volume store cheaper to manufacturer. Don