ECN Forum Forums General Topics of the Trade Business Related Discussion average service call

electrictim, you hit the nail on the head. too many of us look to dash in, be a hero, dash out and on to the next one. we think we are doing right by a customer by fixing their problem quick.

but, as you have discovered, maybe we do better by the customer by slowing down and fixing all their issues, and not just the one they called about.

but, what do I know, I'm a self-agrandizing know it all

Guru.

Sorry, self-agrandizing 'guru' know it all