Just Googled Beutler Digital. Wow, talk about a jack of all trades. HVAC, central vac, home warranty service, structured wiring, security and entertainment systems. Makes me wonder if they know what they are talking about.
At any rate I really don't think there is any problem other than with the DVD player. Have they tried a different brand? These things are so cheap (yeah I know they charged him a bundle for it) that bugs are quite common. If tried other types and there are still problems then I would be suspicious.
-Hal
