Bill, I'll exercise some restraint, it IS a good Q... Tom, well said, Praise Lord! Virgil, I think you've hit a few 'Top Ten' there.. All; Let's put the ball in our court for a sec, we are soliciting work, a trade we are unfamiliar with, it's a cold call, we need to decipher 'sales pitch' from 'trade standards'.... so it's a 2 way street, and the 'Good Customer' will follow suit given the correct input & opportunity.