Yes I think that they need to do more checking. And yes it is a very large motor. The amp reading's went from around 300 A up to a whopping 1700 or 1800 A when the motor was trying to start.
And they did megger the circuit feeding the motor as well.
But you know how some just want to cast blame and not really do anything to try and resolve the problem. Either laziness or a lack of knowledge is usually the cause when this happens.
The worst to usually do this is the phone comp or cell phone comp and their cell towers. Numerous times have I made trouble calls because their equipment read that there was a voltage drop and they call in lights out. Even if the ckt just operated one time. Too lazy to send there own tech out to check it out. I hate trouble shooting for lazy folk.
A little of subject eh? Sorry.