I did a service revamp for a customer we agreed on a price and inspected, then the poco charged him 95 dollars for the reconnection charge, the customer was furious and insisted that I pay for the reconnection.
I knew ahead of time that the poco does charge for the reconnection and did not tell him. So I did but I dont believe its my responsibility to assume what the poco does or does not do.
I said ok and paid for the reconnection and everything is ok, this must be the appeasement tactic I learned from watching the French on TV.
the power company says we should tell them that up front but I am not the power company and dont see it that way.
The question is am I obligated to tell the cusotmer about this additional charge ? When I have knowledge of it but benefit not from it and also have no control over it.
WOC
