We got a call from a cable manufacturer towards the end of building a 2 million sq.ft. complex that they had determined that the cable they had supplied was defective.
I was all ready for a gigantic fight about delays and chargebacks when they blindsided us with the following:
They told us that they would supply the replacement cable and thatt we should keep separate tickets for the removal/replacement and they would pay every cent...even OT and weekend work.
It cost them a pretty penny but they showed what their interpretation of 'customer service' was.
