Funny, when I saw the 'header' of this thread, I immediatley thought of the clerical staff in my office (Building/Code Enforcement)!! HA!!
OK, to Reno's semi-rant. In my 25+ years as a EC, I came accross a whole lot of good & great counter guys. I cannot remember any of them trying to upsell; they always said 'this is what we have in stock'. Yes, I special ordered quite a few $$$ of gear, panels, transformers, lighting fixtures, etc.
BTW, while they were still 'around' I made every attempt to patronize the 'local guy'!
As to paper or computer...I still like the Sq D Digest, and other paper catalogs.
