Last August I purchased some fiber optic lighting and illuminators through my supplier. They in turn purchased through the rep that purchased it through Supervision.
Supervision was purchased by another company and now uses a different rep. My supplier and the old rep will not honor the warranty of some faulty illuminators. The new rep company will not honor the warranty because they didn’t sell it. I feel like I am getting the short end of the stick. I feel the supplier and the old rep should honor the warranty of the products they sell but I seem to be fighting an uphill battle.
I have been dealing with this for about the last two months and getting now where fast. Wondering what my options are at this point. The illuminators cost roughly $1600 and my client is looking at me like I sold him junk. To buy new illuminators for another $1600 and walk away isnt an option. Any suggestions?