Thats the way I have been doing things. I am just thinking it time to be a bit more formal. Possible use it as a marketing tool. For example, if I track it well it will give me an opportunity to contact the customer and "say your 1 year warranty is up is everything good". This I think will leed to oh while your here can you have a look at (fill in the blank). Thats why I thought I would ask the ECN family what they thought?
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