Set your pricing accordingly and stick to it. If customers want to supply materials, ask them if the bring the parts to the auto mechanic and what the responce from the mechanic might be? I also include a clause that say the following: any customers supplied materials, fixtures or equipment will not covered by any warranty, if said equipment is defective and or damaged, requires additional assemby or labor we retain the right to add additional charge and costs.
Then you charge them to get the right stuff. I have installed fixtures that failed to work and then started the clock to remove the fixture and return to install a new fixture. They usaully only try that trick once.
If the are to much trouble I just fire them with the I'm to busy clause. Call so&so
We have a large local Co here that does mostly res and I spoke to one of the guys when things where real busy and told me that they were swamped with hurry up and pain custmers, guess I was not the only one giving out there name.
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