I've used it. As with any system, it has its quirks. The main problem that I had with it was its integration with QBs. It did not import customers and invoices directly into QB, rather it made all invoice entries into one customer(service ceo) through journal entries. You really had to drill down through the details to get info about any transaction. Also, once an invoice or dispatch were created, they could not be deleted at all. Once it was completed, it could not be modified or changed. It does have some nice features, but I now use and prefer Electronic Service Control.
The Service CEO does NOT have a demo version to try, and also after you purchase it, you can not sell or transfer the license agreement. I found that out the hard way
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