Thanks, for the book suggestion, I just ordered a copy.
I take it from mahliere's comments there are no MAJOR advantages to being big from an operations point of view. This brings back to my question re the "going rate of $35 per hour" If this it really is $35, most of the folks competing with Ron should be going out of business soon AND those in business for more than a year or 2 are 3 times more expensive than the start ups. Next time I need a plumber, I will ask him how much experience he has a plumber and how long he has been in business. I will hire the guy who knows his trade, but does not yet know how much he has to charge to stay in business.
VinceR
