Electure,
What a mess mate!. [Linked Image]
Personally, I wouldn't hesitate to inform the proper people as to the standard of thier installed equipment.
I've done it a few times before and I dear say that it's bound to crop up again.
I must say that you really need to show some real tact when letting people know of news like this, but also telling them straight-up what the problem is, if you do this you can't be blamed, you are only doing your job!.
BTW, Scott, cool pictures!. [Linked Image]