Thanks DNKL - Here is the scenario more often than not; Elec on a job - gets pulled to go to an emergency service - the original job must still be completed as promised - now that he has spent the last 2 hours of his day on the emergency there is no 'regular' time left to complete the original job. Now that elec is on OT but we certainly cannot charge that customer OT as they did not create the need for OT hours. So, it means the customer with the emerg must pay the OT. Does that make any sense?