I'm hoping I am not the only one doing this? We do commercial and industrial service work. Normally we get a service call and charge 1 hour travel and labor as required. (min 1 hour)
Here is the question; When we get an emergency service call, where we have someone pick up their tools, apologize to that customer advising they have to respond to an emergency. Respond to the emergency service call: For this service we charge overtime (x1.5) and travel at portal to portal. We charge OT regardless of time of day. Are we the ONLY EC doing this? Does this sound inappropriate? How do you bill emergency service calls??
