Paul,
Thanks for the explanation, mate.
If anything, I am very wary of any sort of organisation that uses acronyms to push it's own barrow.
Another thing, Paul, How do you really quantify QUALITY??.
Everyone talks about it, but what exactly IS quality?,I think that it's just another of them "warm-fuzzy" terms.
The term quality is starting to creep into Fire-fighting these days, as in a Quality Suppression Event, house put out with little or no water damage.
[This message has been edited by Trumpy (edited 04-30-2003).]