When I'm in the supply house or filling out an order to fax in, I always use the number if I know it. It assures that I'm going to get the right part. In the feild I use the trade name.
Someone else touched on this, but what about products with multiple trade names. What do you do then? What do you call those metal straps that will hold a box in the wall? I've always known them as Jiffy Clips, but I've heard them called F clips, Maddison clips and Battleship clips.
How do you order 1/2" x 1" staples? I always order SN-40's, even though our supply house has been sending us another brand (not Briscon) recently.
