Without customers we would all be out of work. There is no reason why there should be a them vs us thing going on.
That is particularly true between inspectors and contractors.
I agree that some customers have trouble understanding why doing things right costs more than the lowest bid but that is throughout the whole society. To pick an example completely away from our trade, I would point to airlines. People choose the cheapest possible fare for essentially the same flight and then wonder why that airline charges for lunch. As a society, we really need a good lesson in "you only get as much quality as you are willing to pay for".
