Reno:
We strayed off of your original subject....
Back to DMV; here in NJ the DMV agencies were 'private' operators, answering back to the state. Long story short...it was a mess. It went back to State operated (Now MVC) and it's almost a painless experience! They keep making improvements, all of which are better.
Our motor vehicle inspection stations are privately operated (under contract) and that was a hated experience for quite a while. Our last Gov. (McGreavy) made that a priority, and he got it straightened out, and still private.
