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but how do you get compensated from your customer for this time?

Well for us it's easy.

We charge them by the hour as soon as I start heading their direction. [Linked Image]

If it also happens to be a 'off hours' call it is a four hour minimum and I charge the customer for every minute I am out of my house.

From the time the answering service calls me until the time I anticipate I will be back home.

Add to that a truck and mileage charge.

Of course none of our calls are to single family homes.

What do they get for this?...quick response, professional, reliable service. [Linked Image]

Also the abilty to get a lot of man power on the job ASAP if there is a major issue.

Bob

Bob Badger
Construction & Maintenance Electrician
Massachusetts