Hi guys,I am new to the forum but I feel as if I should say something on this topic. Ihave started charging double my rate for the first hour and a regular rate for each additional hour after that. I know of some guys who charge "port to port" and seem to have no resentment from their customers. I am not so lucky. I do explain the rates for this and customers usually seem reluctant to go for T & M as well as I am reluctant to do it. It seems the majority of the problems (usually) are ones we have come across before and therefore don't take so long. The customers look at you when you finish the problem quickly as if to say,"You still plan to charge me full price,you were only here 5 minutes" Meanwhile, I am thinking what am I going to do with the rest of the day. That didnt pay my wages for the day let alone profit for the business.
