What is everybody's policy on warranty work. If you install 6 wall packs on 2 photocells and 1 of the photocells go out within a year. Do you replace the photocell for free, no charge at all to the customer? Charge for labor only? Would like to know everyones policy
I would think that the warranty is on your work and that the manufacturer has a warranty on their product. Talk to your supplier and see what he has to say about the part. I would just replace the part free of charge and try to get it warrantied after thru my supply house. Also do it in a quick manor to keep the customer happy.
Re: Warranty Work#48261 02/07/0511:19 AM02/07/0511:19 AM
I agree completely with Dnkldorf. I always inform customers we only come back to service trouble on the motion sensors we purchase from the parts house. If they want hardware store or box store sensors they are the customers problem after we leave. It works. Very few, if any call backs over twenty years using the high end sensors. Regarding warranty work I find I have to treat every situation differently. /some are completely free, some labor is charged parts are replaced. Do not get much in the way of warranty work on our installations so it isn't a big headache. Ron