Does anyone have any scheduling tips. We are getting slammed for the first time and I feel like I'm not getting things done fast enough. I know I have to be up front with people when I am booked but its so hard to tell them I can't get there for a week... I don't want to lose customers...
I need advice because I'm losin' my mind over here!!
I tell them that althought I'm very busy, I will "TRY" to make towards the end of the week,(or next week, etc). It buys you some time, and keeps the customer available to you(usually) in case an opening pops up. If you can't make it, call a few days ahead of time and say so. It is common courtesy, and if you lose the customer, so be it.
Most good contractors will understand if they call you and you are out 2 weeks. They should be giving you at least that much lead time. Not many subs can work somebody in the next day. We've been working 50-60 hours a week for a while now, but if one of my best contractors(pays on time) needed us, we would find a way to do the work if it meant working all weekend and paying lots of overtime.