I warranty electronics all the time. If the company stands behind their parts then so do I but its the part not my labor. Where I don't deal with homeowners its not a big deal. If the part failed within hours and or a few days then I generally eat the labor but it depends on whether or not I have to keep the peace I can't imagine its that easy dealing with homeowners though
Re: How do you warranty your work?#26397 06/11/0306:16 AM06/11/0306:16 AM
We do parts and labor for one year, excluding lamps.
I believe this is a MA state requirement but I am not sure on that.
We do not do residential work, what gets interesting is some large retail chains supply the distribution and lighting equipment for there projects but we still have to do the warranty work on these items for free. This is by contract not the law.
So when they buy the cheapest lighting they can find we know we will be back changing ballasts many times during the year.
We can either buy the ballasts ourselves or chase the manufactures.
Bob Badger Construction & Maintenance Electrician Massachusetts
Re: How do you warranty your work?#26399 06/11/0307:59 AM06/11/0307:59 AM
Bill: Had to jump in here..... The "good/regular" clients (comm) get a 1 year, no questions asked warranty. THe mfg usually stands behind there products, if you "buy" the better grade items. The 1 year does exclude lamps/bulbs unless covered by the mfg.
We do a lot of site lighting, and on new installs with one brand, here is there warranty policy: Fixture/pole finish; seven (7) years Fixture components; three (3) years BULBS, one (1) year.
I have to say that we ahve had very, very few "call-backs", even with that ^ warranty. BTW, they pay for materials; RGA basis thru the factory, and may consider renumeration for labor in some circumstances.
Re: How do you warranty your work?#26402 06/11/0310:59 PM06/11/0310:59 PM
I insist I buy everything except surface mount light fixtures. Everything I buy, lots of dimmers, undercabinet lights and such, one year warranty. My supplier takes these returns without a hassle. Labor I eat and don't worry about it. If the problem is with something they buy they are billed for my time. I feel part of marking up products you sell is to cover yourself in this situatiion.
Re: How do you warranty your work?#26404 06/12/0307:18 AM06/12/0307:18 AM
Experience in this arena is the best teacher. When I first started contracting, I would give the house away, a great way to build the business, but no way to make money. Always running, Now I have learned the 'good customers' residential or commercial will pay for good work, reliable work, and someone who answers the phone. Also most people do not value free work and than they expect it. What I tell them is two of my favorite lines. 1. When they ask for volume discounts - "when you go to the grocercy store do you ask for a discount on the milk you buy?" 2. If they ask 'what can you do with the price?' Lets say the quote was $ 32,500.00 "make it $35,000.00" This lets them know that I do not bargain. The general public today has been trained (brainwashed) to always try to get a bargain. As my business grew I learned (mostly the hard way) to weed out the ones who did not want to pay. Time and experience will show you what works for you.
School of hard knocks,
P.S. If we had these forums when I started, it probably would have been easier.