ECN Electrical Forum - Discussion Forums for Electricians, Inspectors and Related Professionals
ECN Shout Chat
Top Posters(30 Days)
dsk 13
Admin 8
Recent Posts
OD of Alum and Copper
by HotLine1. 08/23/17 07:30 PM
Grid problem??
by annemarie1. 08/21/17 01:10 PM
Bathroom electrical
by doc. 08/19/17 06:53 AM
electircal ageing test on IPC
by SIAME. 08/15/17 02:43 AM
electrical aging test on IPC
by gfretwell. 08/15/17 12:27 AM
New in the Gallery:
Gallery Test
Popular Topics(Views)
240,167 Are you busy
175,834 Re: Forum
167,969 Need opinion
Who's Online Now
0 registered members (), 47 guests, and 6 spiders.
Key: Admin, Global Mod, Mod
Previous Thread
Next Thread
Print Thread
Rate This Thread
#176128 - 03/21/08 07:35 AM Warranties  
Obsaleet  Offline
Member
Joined: Apr 2003
Posts: 362
Pa
What type of warranties are you offering to your customers? Are you tracking it and how?


Ob


Choose your customers, don't let them choose you.

Business, Office, Estimating, Legal:

#176131 - 03/21/08 10:38 AM Re: Warranties [Re: Obsaleet]  
Zapped  Offline
Member
Joined: Oct 2002
Posts: 482
Huntington Beach, CA, USA
My standard policy, informal as it may be, is to at least check out the problem and be as helpful as I can be, within reason.

If the error is my fault (on the very rare occasion), sure, I'll take care of it without comment or question, then appologize profusely.

If it's a product problem, that I recommended or supplied on my decision, I will replace it within a year or so.

If it's some cheap product that the client insisted on, then I will have to charge them for everything, although I may cut them a slight deal on labor to keep them happy.

In this economy, you are forced to be a lot more polite and "reasonable", even beyond what you would normally find "reasonable".

I find my self having to decide if it's more advantagious to lose a bit on iffy warranty work, or risk losing a customer or their possible refferals.


#176163 - 03/23/08 10:10 AM Re: Warranties [Re: Zapped]  
Obsaleet  Offline
Member
Joined: Apr 2003
Posts: 362
Pa
Thats the way I have been doing things. I am just thinking it time to be a bit more formal. Possible use it as a marketing tool. For example, if I track it well it will give me an opportunity to contact the customer and "say your 1 year warranty is up is everything good". This I think will leed to oh while your here can you have a look at (fill in the blank). Thats why I thought I would ask the ECN family what they thought?


Ob


Choose your customers, don't let them choose you.

#176168 - 03/23/08 12:51 PM Re: Warranties [Re: Obsaleet]  
gfretwell  Offline


Member
Joined: Jul 2004
Posts: 9,105
Estero,Fl,usa
I think I would bump up the warranty a bit for every customer they referred. If somebody kept my phone ringing with good leads I would warranty the light bulbs wink


Greg Fretwell

#176224 - 03/26/08 08:30 AM Re: Warranties [Re: gfretwell]  
Zapped  Offline
Member
Joined: Oct 2002
Posts: 482
Huntington Beach, CA, USA
That's a good rule Greg. This shows why it's always good to be courteous when you deal with customers, and to be courteous when you ARE the customer. I am so much more likely to go beyond what is expected of me when a customer is nice, polite, and thankful.



Member Spotlight
TOOL_5150
TOOL_5150
Bay Area
Posts: 61
Joined: August 2007
Show All Member Profiles 
Featured:

2017 Master Electrician Exam Preparation Combos
2017 NEC Electrician
Exam Prep Combos:
Master / Journeyman

 

Shout Box
Powered by UBB.threads™ PHP Forum Software 7.6.0
Page Time: 0.013s Queries: 15 (0.003s) Memory: 0.7688 MB (Peak: 0.9087 MB) Zlib enabled. Server Time: 2017-08-24 10:39:56 UTC