ECN Forum

Crisis Managment

Posted By: sparky

Crisis Managment - 06/29/02 12:18 AM

There are always these companies that simply subscribe to Crisis Managment.
I respond to those (insert chicken little routine) calls about the company's production , frozen stock or persihable, etc going south.
Many times there is a quick fix, with a bigger picture that is established, yet not acted on, so the scenario becomes cyclical.

In my local experience, there has been a revolving door of 'head maintainence' dudes , each newbie unaware of corporate policy until he/she's in a crisis.....

This makes me look bad due to repetitive calls for similar fixes.

Is there any nice way out of this?
Posted By: Roger

Re: Crisis Managment - 06/29/02 01:11 AM

Sparky, been there.
Just keep charging them and explain point blank their problem with there MOB. Of course with repeated calls to repair the same ongoing problem, you could point out how you are an expert at it due to experience. [Linked Image]
I know that didn't help, but until we can retire we will have these frustrations.
If it helps, remember your bros go through the same thing.

Roger
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