ECN Electrical Forum - Discussion Forums for Electricians, Inspectors and Related Professionals
ECN Shout Chat
ShoutChat
Recent Posts
Danish type K Sockets
by winston_1 - 10/25/21 07:30 PM
Flexible Conduit?
by gfretwell - 10/24/21 01:59 AM
May I backfeed 3 phase transformer?
by dsk - 10/22/21 04:37 AM
Wire sizing
by gfretwell - 10/21/21 10:12 PM
GFCI's pops in large numbers
by dsk - 10/21/21 02:03 AM
New in the Gallery:
240/208 to a house
240/208 to a house
by wa2ise, October 9
Now you know.
Now you know.
by Tom_Horne, September 7
Who's Online Now
0 members (), 36 guests, and 16 robots.
Key: Admin, Global Mod, Mod
Previous Thread
Next Thread
Print Thread
Rate Thread
Page 1 of 5 1 2 3 4 5
#71222 10/24/06 11:12 AM
Joined: Oct 2006
Posts: 7
W
Junior Member
Ok, I know Im opening up a can of worms here…
I am opening an electrical supply house up here in the North East (USA). I am looking for some feedback to see what has worked and what hasn’t worked. So tell me, what is the best and worst that you have encountered with a supply house.


[This message has been edited by Winlectric (edited 10-25-2006).]

#71223 10/24/06 01:48 PM
Joined: Mar 2002
Posts: 125
S
Member
Just one thing I'm sure there will be others. You calling in an order for pick-up three hours later you go there to find out they do not have instock. Nobody calls to tell you they are out.

[This message has been edited by Sparks30 (edited 10-24-2006).]

#71224 10/24/06 02:44 PM
Joined: Dec 2004
Posts: 1,064
D
Member
Screw one guy, one time, and he'll never come back. And he may end up being your competitions biggest consumer down the road.

There is plenty of other supply houses out there.

Good luck in your business.

#71225 10/24/06 03:01 PM
Joined: Nov 2005
Posts: 187
Member
Answer the phone a 1/2 hour before closing, open early, double check orders, be open to new products, just a couple of things. Good luck, electricians are *****, I know I am one or both.

[This message has been edited by electure (edited 10-24-2006).]


Hank
#71226 10/24/06 03:23 PM
Joined: Jan 2001
Posts: 1,044
Tom Offline
Member
Don't sell across the counter to anyone without a contractors license or electricians license. If you do decide to sell to the public, have a small counter space reserved for non-electricians. I don't know how many times I've had to wait while a salesman explained the finer points of a 3 way or other electrical item to a DIY'er who should have gone to the big blue or orange box.


Few things are harder to put up with than the annoyance of a good example.
#71227 10/24/06 03:44 PM
Joined: May 2004
Posts: 81
V
Member
Have inside salespeople answer the phone calls...........not your counter help

#71228 10/24/06 03:48 PM
Joined: Dec 2004
Posts: 1,064
D
Member
Be open all day saturday.

Give away lots of hockey tickets.

Have a emergency call number and someone who can open up in off hours.(premium charge)

Ok, the first 2 are more of a wish.

#71229 10/24/06 04:48 PM
Joined: Mar 2005
Posts: 1,213
S
Member
Quote
Don't sell across the counter to anyone without a contractors license or electricians license. If you do decide to sell to the public, have a small counter space reserved for non-electricians. I don't know how many times I've had to wait while a salesman explained the finer points of a 3 way or other electrical item to a DIY'er who should have gone to the big blue or orange box.
I hope you never decide to DIY duct work in your house, Tom. The HVAC supply guys have this down COLD! The big boxes don't carry a fraction of what you need, and it's such a freaking PITA to get any of the HVAC supply houses to sell to you without lying to them.

That two that finally would sell to me (one local and one online) are now $500 and $2500 richer respectively. And the others? Well, I'm sure they've got plenty of business and don't need mine.

#71230 10/24/06 06:04 PM
Joined: Jan 2004
Posts: 615
J
Member
Okay, here's one from outside the box. If you end up getting the basics down pretty well and you want to put your supply house over the top to take all your competion's customers, put a deli in there too. I'm serious. Have soups & sandwiches maybe drinks and coffee and donoughts. Don't want to spread youself to thin? Sub it out. Lease a small space and set it up as a seperate counter.

Now you'll have the lunch rush. Guys that would normally put off running to the supply house for a small part won't put it off if they can grab it at lunch. And as long as they're there, they'll grab something else too. Then make sure you're moring shift and evening shifts overlap at lunch time so you have twice the personell on hand.

Even if you don't go with the deli idea, try to figure out a way to have some extra counter help at luch time. Guys will always shoot over because they're out anyway for lunch. Nothing worse than standing in line because there is a lunch ruch and half the help is out to lunch.

#71231 10/24/06 08:34 PM
Joined: May 2003
Posts: 2,876
E
e57 Offline
Member
Free - fast delivery. Even for small orders for account customers. The amount you spend having a minimum wage guy drive all day dropping stuff to guys like me who hate to drive will pay you back 3-fold in the amount of buisiness you do with it. For us, thats time there, and time back at Journey+ wages, and lost time on job. Not to mention loss of a good parking space... Owners will love you if thier guys never see your shop.

Invest in a Symbol system! There is nothing like being billed for the wrong thing, or not being able to read a hand written slip.

Print an easy to use catolog for common items so a sheet can be faxed from site right to you. And have easy numbering system to avoid over the phone mistakes. For instance: Yesturday I ordered 4Sq-3/0-5/8 rise rings - I got 4/0-3/0 5/8 Rise rings. But if I could say - "Quanity, ten - 1586" Maybey I would have gotten the right thing?


Mark Heller
"Well - I oughta....." -Jackie Gleason
Page 1 of 5 1 2 3 4 5

Link Copied to Clipboard
Featured:

Tools for Electricians
Tools for Electricians
 

* * * * * * *

2020 Master Electrician Exam Preparation Combos
2020 NEC Electrician
Exam Prep Combos:
Master / Journeyman

 

Member Spotlight
pcsailor
pcsailor
Minneapolis, MN, USA
Posts: 21
Joined: September 2019
Top Posters(30 Days)
dsk 7
wa2ise 1
Popular Topics(Views)
284,930 Are you busy
217,466 Re: Forum
203,765 Need opinion
Powered by UBB.threads™ PHP Forum Software 7.7.5