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Whirlpool Recalls Glass Cooktops w/ Touch Controls #220251 09/06/19 06:29 PM
Joined: Oct 2000
Posts: 3,588
Admin Offline OP
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Whirlpool Recalls Glass Cooktops with Touch Controls Due to Burn and Fire Hazards:

Recall Date: August 28, 2019
Recall Number: 19-189

Recall Summary

Name of product:
Whirlpool, KitchenAid and JennAir brand glass cooktops with touch controls

Hazard:
The recalled cooktop surface elements can turn on by themselves, posing burn and fire hazards.

Remedy:
Replace
Consumers should immediately contact Whirlpool to arrange for a free installation of a replacement cooktop. When not in use, turn the unit off at the circuit breaker. Do not leave flammable materials or empty cookware on or near the cooktop.

Consumer Contact:
Whirlpool toll-free at 888-900-7897 from 8 a.m. to 8 p.m. ET Monday through Friday, or online at repair.whirlpoolcorp.com. Consumers can also visit either www.whirlpool.com, www.kitchenaid.com, or www.jennair.com and click on “Recall Information” at the bottom of the page for more information.

Pictures available here:
https://www.cpsc.gov/Recalls/2019/W...ch-Controls-Due-to-Burn-and-Fire-Hazards

Recall Details
Units:
About 26,300 (In addition about 2,800 units were sold in Canada and 128 units in Mexico)

Description:
This recall involves cooktops with a glass cooking surface, touch controls, radiant and downdraft radiant models sold under the Whirlpool, KitchenAid and JennAir brands with the following model numbers. They were manufactured from December 2016 through July 2019. The brand name is printed on the cooktop and the model number and serial numbers are printed on the underside of the cooktop. The model numbers beginning with K are KitchenAid models, the model numbers beginning with W are Whirlpool models, and the model numbers beginning with J are JennAir models.

Model Numbers

Radiant Model Numbers Begin With:

KCES950HSS
KCES950HBL
KCES956HSS
KCES956HBL
WCE97US0HS
WCE97US0HB
WCE97US6HS
WCE97US6HB
JEC4430HS
JEC4430HB
JEC4536HS
JEC4536HB
JEC4424HB

Downdraft Radiant Model Numbers Begin With:

JED4430GB
JED4536GB
JED4430GS
JED4536GS

Incidents/Injuries:
Whirlpool Corporation has received 133 reports of incidents involving the cooktop surface elements turning on by themselves. This resulted in 14 reports, including 13 in the U.S. and 1 in Canada, of heat damage to nearby items and four reports of items catching on fire, including one report of property damage. Two minor burn injuries have been reported.

Sold At:
Lowe’s, The Home Depot, Best Buy and other home improvement, home appliance and other stores and online from March 2017 through August 2019 for between $1,150 and $2,500.

Manufacturer(s):
Whirlpool Corporation, of Benton Harbor, Mich.

Distributor(s):
Whirlpool Corporation, of Benton Harbor, Mich.

Manufactured In:
U.S.

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Re: Whirlpool Recalls Glass Cooktops w/ Touch Controls [Re: Admin] #220254 09/07/19 04:25 PM
Joined: May 2015
Posts: 66
L
LongRunner Offline
Member
Seems quite naïve to entrust touch controls with red-hot elements like that. rolleyes

Even though this particular recall won't apply to me, I'll keep the incident in mind for any future cooktop purchases...

Last edited by LongRunner; 09/07/19 04:26 PM.

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