I always tried to be up-front during my tenure as a GE Service Tech. I knew full well that the factory would do whatever it took to avoid any expenses or chargebacks.
With that being said, most of us don't like to pay for other people's shortcuts. If I install something that the end user abuses until it fails, you're darn right I'm going to try to avoid fixing it for free. Obviously if it's my fault, I'll be the first guy there in the morning to fix it at no charge. But if I didn't break it...I'm not gonna fix it for free.
I also knew that one of the ways that all companies weasel out of paying warranty claims was by saying that you didn't follow 'chapter and verse' when installing the equipment so it was your fault that the stuff broke and it's gonna be on your nickel that it gets fixed.
So when I saw someone skipping any part of the installation instructions, I let them know that this savings of a few dollars and a few hours could very easily result in an otherwise valid claim being rejected.
Most of the folks that I worked with didn't want to take the chance. They always had the final decision, but I just wanted everyone to make it with their eyes wide open.