customer is having problems with their photocopier, copier service guy comes out with some sort of fancy tester that records voltage from neutral to ground he says they have 6v n to g 2000 times in 4 hrs and this is causing the photocopier to break down repeatedly, i check the conduit from the panel its a 1 inch with 4 ccts and 2 neutrals in it 3 phase the service in the bldg is relativly new 1200 amps bldg is full of servers etc and no problems a 2 wire bx is connected to one of the 4 ccts and on its own neutral this bx feeds the copier. the copy guy says this 6v problem must be resolved in oreder for the copier to work.I think the copier is a piece. can anyone offer advice on how to resolve this problem?
6 volts can be a pretty big difference and could cause trouble on any computer controlled device. Check that the secondary of a local distribution transformer is bonded and grounded. If there are no distribution transformers the problem might exist right at the main service. It is likely there is a poor bonding or neutral connection somewhere in the system. You should see less than a volt or 2 difference between the neutral and ground but always more than 0 since that would indicate a bootleg ground or other accidental connection between groung and neutral.
You are always going to see something from neutral to ground considering that the neutral is current carrying and the ground is not. Any voltage drop on the neutral is going to be reflected as a difference to ground. This gets even more pronounced with sub panel feeders and heavy line to neutral loads. I wouldn't doubt that when the heating element in a laser printer (or copier) cycles it causes a 6 volt spike. I also doubt that it is having an effect on the copier. Matter of fact I wonder if it is the copier itself that is causing the spike.
What I would do is run a dedicated back to the service panel. Don't take it from a sub if there are any.
In my opinion, I would try a different copier, (or perhaps a different service guy) before starting rewiring the building. Any installation with lots of computers, etc, is going to have high neutral currents, and hence measurable neutral voltage, particularly due to third harmonics from switching power supplies, but its hard to see why that should cause any equipment to actually fail. If it really is so susceptible an isolation transformer might be more economic than special wiring.
Iwas also thinking of installing a iso xfrmr right at the receptacle, but i am unsure if a iso xfrmr will lower the n to g voltage. sharp photocopiers say any thing more than 1v n to g voids warranty this is almost impossible to have less than 1v. does anyone know if the iso xfrmr will work. i bet its a coffeee pot or something thats causing the up to 6v spikes
Take the building ground straight through to the copy mc. (as well as to the transformer case/frame of course). From the transformer secondary you have the choice of leaving it floating or grounding the neutral end. There will definitely be no neutral/ground volts in the latter case!
I take it this is a 120v copier. This is precisely why we never brought a neutral into a computer room. Everything was L/L loads or on an isolation transformer. I am still kind of surprised they are using the neutral for anything but one side of a switcher power supply that effectively does isolate it. I bet fixing this problem does not fix the copier.
If this is 120 volt circuit and you have 6 volts between the neutral and the ground, you have a circuit with excessive voltage drop. The voltage read between the neutral and the ground is nothing more than the voltage drop on the neutral between the main (or system) bonding jumper and the point of measurement. There will be additional voltage drop on the ungrounded conductor. It is very possible that the voltage drop on this circuit may exceed 10%. Note it also could be less if the excessive voltage drop on the neutral is caused by a poor connection and not just by the load. Don