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#159087 - 10/28/06 08:27 PM Service Call Charges  
HCE727  Offline
Member
Joined: Nov 2005
Posts: 186
Delaware County, PA, USA
Do you add Service Call charges to every job that you do, whether you looked at the job or not. Whether it is for a private customer or for GC's that you work for?


Hank

Business, Office, Estimating, Legal:

#159088 - 10/31/06 12:21 AM Re: Service Call Charges  
electrictim510  Offline
Member
Joined: Sep 2006
Posts: 23
Richmond, CA, 94804
Working for a service company I charge a service charge on every call. When the job is done I waive the service charge. Usually the job pays for the traveling. But I use up front pricing not hourly. I would assume using hourly you would need to charge a SERVICE FEE.


#159089 - 11/02/06 08:44 PM Re: Service Call Charges  
wilkie  Offline
Member
Joined: Apr 2005
Posts: 39
South Carolina


#159090 - 11/03/06 02:13 PM Re: Service Call Charges  
PE&Master  Offline
Member
Joined: Feb 2006
Posts: 138
TX, USA
That may be the best advice but it's sure confusing. Charlie really needs to break it into a couple of examples of the formulas he's using so you can see what he's doing.

I'm a licensed master electrician and a licensed, degreed electrical engineer. After reading it twice I still struggle with it. I don't doubt what he's saying but you MUST be consistant with billing - especially if you have employees.

We charge the service call on every service call, $40.00. Then a reasonable flat rate from there, based on what is done.

Can't beat a flat rate. Every other system uses it. You don't get charged at McDonalds for how long it took them to fry you hamburger or cook you fries, or whether the manager did it or it was one of his flunkies. To do this, costs this much, regardless of whos doing the work.

If it's a 'we need a light fixture changed' type of call, I'll charge $40.00 to get there and $50.00 to hang the light. Conditions: 10' ceiling max, no crystal chandeliers, light fixture is under 50 lbs.

Haven't met a GC yet that wasn't shady. We do very little if any service work for them.
Experience has shown us they are the least likely to pay of anybody. Poor people pay better than GC's.

[This message has been edited by PE&Master (edited 11-03-2006).]


#159091 - 11/03/06 07:57 PM Re: Service Call Charges  
Tiger  Offline
Member
Joined: May 2005
Posts: 706
Crystal Lake, IL USA
I understand Greer's pricing method if anyone wants to email me. Good advice about GCs...don't walk, RUN!

Dave


#159092 - 11/03/06 10:05 PM Re: Service Call Charges  
LK  Offline
Member
Joined: Jan 2003
Posts: 1,429
New Jersey
"I'll charge $40.00 to get there and $50.00 to hang the light."

Are you in business or just doing some side work?, at $50 it would not even pay the overhead, at most small, one man shops.


#159093 - 11/06/06 08:57 PM Re: Service Call Charges  
PE&Master  Offline
Member
Joined: Feb 2006
Posts: 138
TX, USA
Believe it or not but I'm around a 25% profit margin...and have been for about a year. I have 4 employees and 3 service trucks. My average service call is closer to $350.

I get there for $100 but sale three times that. Haven't you ever walked into a store for something cheap and walked out with an armload of stuff?

How about that $15.99 oil change and you wind up buying new tires while your there, and flush the tranny? It's salesmanship.


#159094 - 11/08/06 08:33 PM Re: Service Call Charges  
Tiger  Offline
Member
Joined: May 2005
Posts: 706
Crystal Lake, IL USA
PE&Master,

I understand the salesmanship part, but I'm confused about the "getting there"...is it $40, or $100?

Dave


#159095 - 11/20/06 04:28 PM Re: Service Call Charges  
ayrton  Offline
Member
Joined: Dec 2001
Posts: 201
Pa
Yea I interpreted what he said as $40 too.

I wouldnt even leave the shop for $40



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