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When jobs go south #157870
02/04/06 11:27 AM
02/04/06 11:27 AM
S
scameron81  Offline OP
Member
Joined: Feb 2004
Posts: 75
Healdsburg, ca, USA
I was wondering what different companies do when jobs go over budget. Currently its mostly a lot of finger pointing between the estimator and the lead electrician, about why the job went over, and then management says "oh well I guess you can't make money on every job." To me this seems totally unproductive and not a very business minded attitude to have on the subject.
I have recently been moved into the office and I would like to start some kind of post job review process so that we can try to mitigate the problems in the future. I was thinking that the key people involved could sit down and discuss the problems that they had on the job without placing blame, and feeling like they need to defend everything that they did. I was just wondering if anyone else does anything like this and if it works at all?

Business, Office, Estimating, Legal:
Re: When jobs go south #157871
02/04/06 12:09 PM
02/04/06 12:09 PM
S
ShockMe77  Offline
Member
Joined: Jun 2005
Posts: 821
Rahway, New Jersey
I wish we had business meetings like this. We could all benefit from jobs going more smoothly.

Re: When jobs go south #157872
02/05/06 12:40 AM
02/05/06 12:40 AM
Radar  Offline
Member
Joined: Apr 2004
Posts: 349
Los Angeles, CA
That really is a good idea Scameron, although ya gotta realize that the overwhelming tendancy of people is to defend their actions, which necessarily implies blame elsewhere. Very dificult to keep everyone neutral and the meeting positive and productive.

Let me ask - Does your company have Project Manager(s)? That being another middle person between the estimator and the job foreman, who's job it is to coordinate and manage the job. Maybe that's your new position? I remember being in a similar situation with a small company that had no PM's, the jobs were administered and coordinated between the estimator and the job foremen - neither of which really had time for the managing task.

Nevertheless, I think a post job review for each job is a great idea, not only to go over problem areas but to also mention what went right. Team building, you know?

Good luck in your new position,
Radar


There are 10 types of people. Those who know binary, and those who don't.
Re: When jobs go south #157873
02/05/06 07:00 AM
02/05/06 07:00 AM
B
briselec  Offline
Member
Joined: Dec 2005
Posts: 141
Brisbane, Australia
Shouldn't that be done as on-going thing while the job is in progress? It's a bit late to try to fix things once the job is finished.

Re: When jobs go south #157874
02/05/06 02:53 PM
02/05/06 02:53 PM
G
georgestolz  Offline
Member
Joined: Jun 2005
Posts: 91
Fort Collins, CO, US
Quote
I was wondering what different companies do when jobs go over budget.

Implement draconian policies that automatically punish the wicked, reward the expedient and bring the entire company's quality standards down to a low common denominator.

(Otherwise known as piecework.) [Linked Image]

Quote
I have recently been moved into the office and I would like to start some kind of post job review process so that we can try to mitigate the problems in the future.

Computerize and document productivity. A good idea (IMO) would be to have a record of everyone's productivity before they are aware of your weekly monitoring, and then start your engines.

This gives you a means by which to gauge the opinions and input you're receiving from the foremen. If you hear many excuses from low-producing foremen, then watch them closer.

If a normally well-producing crew turns in a lackluster performance, you would have more cause to believe their 'excuses' for the bad week. Or more cause to simply overlook it.

Quote
I was thinking that the key people involved could sit down and discuss the problems that they had on the job without placing blame, and feeling like they need to defend everything that they did.

If you have the charisma to make people feel at ease and honest about events that they would normally be sensitive about, then you have a rare gift. I've not seen it often. It's a dog-eat-dog world, and people can get pretty dishonest and cutthroat if they feel their livlihood threatened.

Just my opinon. [Linked Image]


-George
Re: When jobs go south #157875
02/05/06 03:44 PM
02/05/06 03:44 PM
S
scameron81  Offline OP
Member
Joined: Feb 2004
Posts: 75
Healdsburg, ca, USA
Thanks for all your replys. My new position is residential estimator/ project manager. The guy who was doing it before had some personal problems and let everything go by the wayside. They are also looking to me to bring the residential esitmating into the 21st century. Currently the estimator just charges between $50-$200 an outlet depending on the location and the customness of the home so there aren't even established man hours for each job. My main goal is to have the department run a lot more professionaly which will hopefully aleviate a lot of the problems that plague the department right now. I hope I am not biting off more than I can chew.

Re: When jobs go south #157876
02/06/06 12:27 AM
02/06/06 12:27 AM
B
BobH  Offline
Member
Joined: Oct 2004
Posts: 135
Newfane, N.Y USA
Good luck! I tried the management thing and found I would rather deal with technical problems than people problems! Keepin a crew and office staff happy and productive and profitable is not easy. I commend anyone who does this sucessfully.


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