We have grown seriously within the past 12 months and have increased our employees by 10. One is my sister who works in the office and the other is an electrician who worked for the company several years ago. Now the problems, the electrician shows up on time every day, never takes time off, will be on call when ever asked and work late if needed, is great with customers, his work quality is terrible even though he has been told and then warned several times to clean it up, it remains bad. Now my sister, which is the big problem, her office skills aren't what they used to be and it's affecting the work of the other office personel as they have to spend time fixing her mistakes. Some advice please. I will lay back on the couch as any of the psychologists out there gives advice. PS I loved my mother.
Someone who shows up on time everyday is worthless if his work is bad.
With regards to the sister, treat her the same as any other employee. Would you tolerate the same performance from another employee ? If not then warn here about her performance and then fire her if she fails to improve, family or not.....
I like the company policy of unpaid time off with formal write-ups and reviews etc. If the continual reminding and repremanding doesn't seem to work, but the reliablity and attitude are still intack, I wouldn't be too quick to fire him. Maybe you are asking him to to do something beyond his skill level. He might be having problems with concentrating or focusing. Before firing I would try demoting. Usually a morale buster, but if he just can't do what he's being asked, try asking less and paying accordingly. Or is there another position that might fit him better? Move him around if that is an option or put him under a guy that has good quality control. might have to cut pay if he's working under someone.
As for the sister.... her skills aren't what they used to be?? What did they used to be? Then, what dramatic changes have occured in her life since then? Alot of times personal problems can creap into work performance, and if she's working for her brother she might feel she can sluff off a little more on the days she just doesn't feel like it. I would guess it is either a personal issue with her or a lack of respect for her boss or the company. I am assuming since her skills aren't what they used to be that she actually had the skill at one time. If she just doesn't have the skill, that's another issue.
Thank you all for the replies. Last year I moved my sister from Tenn. where she was an office manager to here in Mass. To let her go would be awful difficult although being in business for a long time I've had to do something almost as bad. As far as the other electrician goes although he has been a friend for some years I'm afraid the road is his next step as I'm sure he will land on his feet and find another job.
"Bigventure" = big resposiblity! By the looks of things economically here in MA you should be able to find decent help pretty soon. Replace the guy. As for the sister business has to be business. I know that is harder for some to accept than others, like maybe your family but if she is dragging the business down it's time to cut her loose.