Make sure you have the correct transfer switch for the type of generator being installed.
If the generator
neutral is bonded to the frame by the manufacturer, a transfer switch that
breaks the neutral (three pole) is required.
Here is a basic diagram for a typical generator with a bonded neutral.
However, if the generator
neutral is not bonded to the frame, a transfer switch with a
solid neutral buss (two pole) is should be used.
Here is the basic diagram for a typical generator with a floating (not bonded) neutral.
Hope this helps,
Ed