I'm just curious as to how everyone handles a situation where the customer supplies something and parts are missing.
(Please, no Flames torwards any particular store or chain)
Case in point: A ceiling fan, Customer is quoted a flat rate to replace one with another and parts are missing. Box looks like it has been resealed at the store. How do you proceed?
I think it's a very bad practice that they (store) allow parts to be removed or accept incomplete items for return. I think that they (the store) should bear any expense that is incurred as a result of something like this. If the Electrician must come back again He is entitled to be compensated. Has anyone had any luck in getting them to see the point? Or pay the bill?
Do they care? (I think they should)
Bill
