You may also want to check your return to normal delays (could be extended, I prefer 5 minutes minimum) and your cool down cycle, I prefer 15 minutes on larger units of over 100 kw. I have seen factory defaults of 1/2 hour each meaning an hour for retransfer and cool down, IOW it may be shutting down, just taking one heck of a long time to do it, some customers don't understand these things and panic.