What is everyone's opinions on the reliability and feature to price compromise on the latest standby gennys in the 12 to 30K range?

I just wired a 16K Honeywell with auto transfer that looked pretty nice but it isn't even on Honeywell's site anymore. The customer bought it (fine by me) so I didn't have to recommend anything but the install configuration.

I have anther customer who would like recommendations (I'm thinking the 20KW is the best spot for them and seems to stay below the break between air and liquid cooled) and I don't know what to tell them.
I have to say I liked the Honeywell load shedding capabilities but I have no idea whether this thing is going to go poof in a couple of years and whether Honeywell will answer their phones if it does.

Any input?

Last edited by ChicoC10; 12/14/11 04:32 PM.