Just curious to see how my fellow contractors are handling call backs and do you track them?

Say, you send a guy out, he spends an hour or two, tells the customer it's fixed, charges the customer and then leaves. Next day the customer calls back, it's not working.

How many times do you pay a guy to fix something? I suppose if he finds another problem that's billable, you're ok. If it's a wire popped out of a wire nut - that's just sloppy work.

If it's just poor work or lack of attention, the guy should fix it off the clock. Many years ago, I belonged to the largest electricians organization (that doesn't need mentioning here) that required you to fix your own problems on your own time. It was spelled out in the collective bargaining agreement.

After all, how many times can you pay someone for the same job?


Last edited by PE&Master; 04/07/08 09:33 AM.