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June 2003
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Important Safety Notice and Recall
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IDEAL Solenoid Testers
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| Dear IDEAL Customer: |
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| As part of IDEAL's commitment to quality,
safety, and customer satisfaction, we want to advise you of a
potentially unsafe condition when using certain IDEAL Voltage and
Voltage/Continuity testers. Because of our concern for your safety and
the reputation of these products, we are undertaking a voluntary
recall on select models. |
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| The units recalled are
Tester Models 61-065, 61-066, 61-067, 61-076,
61-079, and 61-080 that were
manufactured from mid November 1999 through mid May
2002. This DOES NOT affect any of these
testers prior to November 1999 and after May 2002. No other IDEAL
testers or meters are affected. |
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| Description of the Problem:
IDEAL has received reports of the solenoid coil shorting out at higher
voltages without warning and blowing the faceplate off the unit. There
have been two reports of users burned when using these units. |
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| Date Code Format for Recalled Units – The
following is how you find and interpret the date codes found on the
product. |
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| For Sycamore Manufactured Units – Recall Date
Codes of 4799S
through
1902S.
These will be located on faceplate label of tester. The date code
should be read as: |
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wwyyS – where
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ww = week |
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yy = last two digits of year
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S = Sycamore |
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Example: 4799S
means a product manufactured in the 47th week of 1999 in Sycamore |
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| For Ajax, Ontario, Canada Manufactured Units –
Recall Date Codes of 479I
through
192I
and Date Codes 01032
through
09052.
These will be located under the plug in lead set. The date code should
be read as: |
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wwyI – where
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ww = week |
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y = last digit of year |
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I = IDEAL Canada |
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Example: 479I means
a product manufactured in the 47th week of 1999 at IDEAL Canada
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or ddmmy – where
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dd = day |
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mm = month |
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y = last digit of year |
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Example: 01032
means a product manufactured on the 1st day of March 2002 at IDEAL
Canada |
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| Requested Action: |
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| 1. If you have any of the
above listed testers that fall between the applicable date codes,
immediately discontinue use. |
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| 2. Call 1-877-557-8598 for more information or
click
here
to register and receive an RMA before returning your tester via UPS
Ground to: |
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IDEAL Tester Replacement |
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1000 Park Avenue |
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Sycamore, Illinois 60178 |
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Canadian customers please
return to: |
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IDEAL Tester Replacement |
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33 Fuller Road |
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Ajax, Ontario L1S2E1 |
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| Once we have received your tester, a
replacement unit will be sent to you immediately. |
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| 3. If you are not the primary user of these
testers but know of anyone within your organization who does use these
testers, please pass along this notice to them. |
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| Should you have any additional questions,
please contact our customer service center at 1-877-557-8598 (Mon –
Fri 7am – 5pm CT) or email us at: testersandmeters@idealindustries.com |
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| We apologize for any inconvenience caused by
this action and want to assure you that we maintain the highest
commitment to providing you with quality products that meet all your
expectations. |
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| Sincerely, |
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| Glenn Hollister |
| VP & General Manager |
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Test & Measurement Division
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