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#197407 - 11/24/10 09:02 PM How long do you warranty?
Niko Offline
Member

Registered: 08/17/06
Posts: 358
Loc: Campbell, CA
How long is your warranty policy on labor and material?

do you charge for labor if you have to change a part that is still under warranty?
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Business, Office, Estimating, Legal:
#197411 - 11/25/10 05:33 AM Re: How long do you warranty? [Re: Niko]
sparky Offline
Member

Registered: 10/18/00
Posts: 5543
it's pretty much considered a year, at least around here, for function. methinks one needs to separate function from asethics in the sense that i won't be aproached because you wanted white devicing, and they get dirty quicker.

next there's the consideration of design and usage. for instance, i installed a rotophase to a disco exclusively for machine A

the biz owner introduces machine B, and wishes to utilize the same rotophase

unfortunately the rotophase was sized for only machine A

so, the usage is to be non symutanious loads for the sake of the rotophase

should an employee violate this usage, then the design is violated as well

that said, if there is no abuse, i will eat the part at no cost to the customer

my numero uno diet of the last decade?

AFCI's....

~S~

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#197414 - 11/25/10 08:49 AM Re: How long do you warranty? [Re: sparky]
Obsaleet Offline
Member

Registered: 04/05/03
Posts: 361
Loc: Pa
Usually 1 year from install. This is were the box stores begin to lose there appeal, when I get "what if I supply the material" comment.
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#197415 - 11/25/10 04:11 PM Re: How long do you warranty? [Re: Obsaleet]
Niko Offline
Member

Registered: 08/17/06
Posts: 358
Loc: Campbell, CA
I had a two year warranty for a while but now I have a 5 year warranty on my labor and workmanship. But if there is ANY sign that someone has tried to rework my installation or has tried to add to my installation the warranty is void.

The material warranty is the manufacturer warranty. Depending on the client I may or may not charge for that part to be replaced that is still under manufacturer warranty.
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#197416 - 11/25/10 04:34 PM Re: How long do you warranty? [Re: Niko]
mikesh Offline
Member

Registered: 06/07/06
Posts: 614
Loc: Victoria, BC, Canada
Materials according to their warranttee. Labour for a real long time if it was my error. No waranttee on owner supplied material or machines except if the machine said 208 volts and i connected 600 then I might entertain the claim.
What was our agreement too.

The answer to the customer is 1 year from the date of acceptance and the bills are paid. Nothing like providing a warrantte service when i am in a dispute for payment.

Since it has been a lot of years since i did an install I can say all my warantees have expired.

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#197417 - 11/25/10 07:10 PM Re: How long do you warranty? [Re: mikesh]
KJay Offline
Member

Registered: 11/27/07
Posts: 763
Loc: MA, USA
One full year on materials and labor from the date of installation seems to be the industry standard in my area, so that‘s what I offer.
Unless of course I don’t supply the materials, then I offer an exclusive taillight warranty. That being, all work is fully warranted for as long as you can see my taillights.
This is my extended version of the standard tailgate warranty. It gives those value conscious customers a few extra seconds of additional coverage when I leave after sundown. smile

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#197421 - 11/27/10 03:27 AM Re: How long do you warranty? [Re: KJay]
frenchelectrican Offline

Member

Registered: 02/06/03
Posts: 938
Loc: Wi/ Paris France { France for ...
Most case for the warranty work I cover it for a year unless the manufacter product have longer warranty peroid then I honder it longer.

But if anyone did tamper or add or remove items as I done the warranty do voided.

That case it did happend to me twice so far and the customer learn a lesson they key issue was the unpermited work show up that how I caught it.

One of my good tacic I do use from time to time is check the customer place like 8 month to follow up to see how it goes plus it a good opperonty to fix any issue during that time peroid and a hidden excuse to catch any volations which I have see it from time to time.

Merci.
Marc
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