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#17648 - 11/30/02 10:25 AM service call,i fixed the wiring problem, but the appliance dont work
mj Offline
Member

Registered: 06/10/02
Posts: 188
Loc: meriidian, ms
guys, have you ever been out on a service call and made repairs to the circuit/wiring.... but when you compleate your task, an appliance do not work ? then you try to explain the the coustomer that you are not an applinace repairman. then they say "this is an electrical appliance".after a couple of encounters as such, i make it clear that, i will repair the wiring but not the appliance. appliance repair is different from electrical wiring. how do you guys handle a situation as such?

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#17649 - 11/30/02 10:27 AM Re: service call,i fixed the wiring problem, but the appliance dont work
Electricmanscott Offline
Member

Registered: 01/12/02
Posts: 1478
Loc: Holden, MA USA
Same here. I 'l ask if they would let a foot doctor do heart surgery on them. Ususally makes the point.

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#17650 - 11/30/02 10:28 AM Re: service call,i fixed the wiring problem, but the appliance dont work
spyder Offline
Member

Registered: 10/14/02
Posts: 211
Loc: Massachusetts
I check the branch ciruit wiring. I make sure there is proper voltage and that connections are good. After that I tell the customer there is nothing wrong with the electical and to call an appliance guy. I always tell them before hand that I will check the electrical connections and after that it is up to the appliance guy.

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#17651 - 11/30/02 10:38 AM Re: service call,i fixed the wiring problem, but the appliance dont work
mj Offline
Member

Registered: 06/10/02
Posts: 188
Loc: meriidian, ms
electricmanscott and spyder, some people expect electricians to fix everything that operates by electric. thank guys for your response, take care...

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#17652 - 11/30/02 07:23 PM Re: service call,i fixed the wiring problem, but the appliance dont work
gramps Offline
Member

Registered: 08/25/02
Posts: 120
Loc: ohio
mj, i have, on occasion, offered to take the appliance in for them when they insist that i take a look at it. when they hear what i charge for this service, they usually back off, and call the appliance guy... .....if they still want me to take care of the problem for them, i just get on my cell phone, call an appliance guy myself, and adjust the customers bill (upwards!) accordingly....makes everybody happy....and keeps the maytag man busy.....

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#17653 - 12/01/02 08:01 AM Re: service call,i fixed the wiring problem, but the appliance dont work
rkukl Offline
Member

Registered: 10/28/01
Posts: 43
Loc: Turners Falls,MA. USA
About a year ago I did a small job for a friend who is a local “handyman”, who by the way won’t do any wiring. My job was to install some lights and an outlet in a bath remodel job he was doing. I was only in the house for about 2hours and simply relocated some existing circuits. The bath already had a 20amp dedicated receptacle circuit so it made things easy. Anyway later that evening the homeowner a “little old lady” called my friend and told him her kitchen microwave was not working. He had her test the receptacle by plugging in her can opener and it worked fine. She then proceeded to blame me for wrecking her microwave! The only thing I did was to pass by it, but I must have done something according to her. So anyhow knowing we would not win we split the cost of a new microwave and he and I bit the bullet. No profit on that job!! Good thing I have a full time job at a local factory to support my side work!

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#17654 - 12/02/02 07:47 PM Re: service call,i fixed the wiring problem, but the appliance dont work
Electric Eagle Offline
Member

Registered: 04/20/02
Posts: 928
Loc: Alpharetta, GA
rkukl,
I hate it when something like that happens. I've got a customer that we did a 400 amp service upgrade for. Now anytime something goes wrong they call me up to tell me what's not working and how it was fine before the work. In the morning I'm going to see why the outlets in the bathrooms don't work. I know it's the GFI, you know it's the GFI, but they don't. And I've showed them this before!

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#17655 - 12/02/02 08:34 PM Re: service call,i fixed the wiring problem, but the appliance dont work
nesparky Offline
Member

Registered: 06/21/01
Posts: 650
Loc: omaha,ne
The service calls I hate are to reset the GFI. You can ask them over the phone if they tried to reset the GFI - they say yes but it does not work- but it promptly resets for you and tests good afterwards. They always argue about the service call bill "$45.00 for 3-5 min. no way"
Just think AFCIs are here.
_________________________
ed

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#17656 - 12/02/02 08:37 PM Re: service call,i fixed the wiring problem, but the appliance dont work
The Watt Doctor Offline
Member

Registered: 12/23/01
Posts: 443
Loc: Mont Belvieu, TX
I can dig it NESparky. I sometimes think I would kill for less.

Lock, and load,
Doc
_________________________
The Watt Doctor
Altura Cogen
Channelview, TX

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#17657 - 12/02/02 08:59 PM Re: service call,i fixed the wiring problem, but the appliance dont work
nesparky Offline
Member

Registered: 06/21/01
Posts: 650
Loc: omaha,ne
And my accountant tells me that I do not bill enough
_________________________
ed

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