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#176218 - 03/25/08 09:01 PM Customer threatened to call the GC on me....  
HEI_Inc  Offline
Member
Joined: Nov 2007
Posts: 23
Joliet, IL
So, I go to the basement project to finish trimout. The customer had called a few days earlier and said, "You need to change the light in the bathroom. It sticks out too far. I bought a new one. Repackage the old one in its box."

Now, if she had said, "Would you mind changing the light in the bathroom. I just don't like it." I would have said no problem.

This customer is a bit of a PITA. Just to be nice I change out the fixture. She calls that night and says, "You installed the fixture in the bathroom upside down and the light in the stairwell is just hanging by the wires." I said, "I installed the bathroom fixture the way the picture demonstrated on the side of the box and I never removed or installed the light in the stairwell."

She said, "But the salesman said I could install the bathroom fixture either way and I wanted it the other way."

Ok, she had a conversation with the salesman who sold her the fixture BUT never informed me that she wanted the light installed upside down. I said, "You never told me that you wanted the light installed upside down. I can come back and reinstall the bathroom fixture and hang the light in the stairwell properly but I will have to charge you for my time."

She said, "No, I am not paying you to come back. I will call the GC."

I said, "Ok, if anything changes please give me a call."

Later that day I call the GC to ask if the HO had called. He said, "Yes. She said there are a couple of lights installed upside down."

I said, "The bathroom fixture was installed as per the drawing. The stairwell light I never touched."

He said he will fix them when he returns for his trimout.

The HO acted very indignant when I said I would charge her for returning. Some people....


Business, Office, Estimating, Legal:

#176219 - 03/25/08 09:31 PM Re: Customer threatened to call the GC on me.... [Re: HEI_Inc]  
leland  Offline
Member
Joined: Aug 2007
Posts: 853
Lowell area, Ma. USA
Been payed up till now? If so smile and don't look back.

Ive had people complain about DETACHED garage lights freaking out. After changing a Kitchen GFCI.

I won't even get into my friends (auto mechanic)Friverlous claims.

'Just keep walkn' and don't look back' (great song)



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RH1
RH1
California
Posts: 22
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