ECN Electrical Forum - Discussion Forums for Electricians, Inspectors and Related Professionals

Topic Options
Rate This Topic
#176115 - 03/20/08 04:28 PM Generac generator panel problem
sparkync Offline
Member
Registered: 10/17/02
Posts: 812
Loc: NC
I went to check a job where I had installed a Generac generator panel a while back when I changed the service. A car had hit a pole and knocked the power off the neighborhood. The customer said all the power came back on but her receptacle outlets. I went out to check it out and found the generator switch had "welded itself" in the closed position ( could not turn to the off position or to the generator position) but had no power going through it. This was the first time, as far as I know, that they had lost power, and they have never had to use their generator, which is a portable 8000 wt. or so. Anyone ever had this problem with Generac switches before? I told her she probably needs to get in touch with them for warranty replacement. This panel came "free" with the purchase of her generator. I had to bypass the generator panel on this circuit to get her receptacles going again..
Top
Work Gear for Electricians and the Trades
#176116 - 03/20/08 05:26 PM Re: Generac generator panel problem [Re: sparkync]
trekkie76 Offline
Member
Registered: 06/19/04
Posts: 220
Loc: baileyville, maine, usa
When you say generator switch, are you referring to the Transfer switch? is it a automatic or a manual? How long has she had it? Standard Warranty is 2 years from date she mailed in warranty card. I have never put in a manual switch all automatics, but I have had issues with just about every component on a guardian generator from the engine to the stator. Their Quality control has gone down hill the last 3-4 years.
Top
#176119 - 03/20/08 05:42 PM Re: Generac generator panel problem [Re: trekkie76]
Active 1 Offline
Member
Registered: 02/22/03
Posts: 687
Loc: Grayslake IL, USA
Did the contacts weld? I seen in the auto units where the plunger sticks. Maybe a solenoid is staying on not alowing the plunger to move.

Better off not geting involved with it as it's a warrenty repair and your not getting paid to do it.
Top
#176146 - 03/21/08 05:43 PM Re: Generac generator panel problem [Re: Active 1]
sparkync Offline
Member
Registered: 10/17/02
Posts: 812
Loc: NC
It's a manual unit. The switch is welded in the "open" position, but no power going through. I changed the service on the house and this was part of the upgrade she was wanting. The unit should still be under warranty if there is a 2 year on it. It's been about a year probably since I installed it. The unit itself just snaps together. I couldn't get it unsnapped, so I just disconnected it at the main panel and put it on a "normal" circuit. I'm not really getting involved, except as to try to help her if I can, determine what to do. Of course if she does get a replacement, I'll have to go out and replace it for her, so I'll probably have to charge her for it, or do it at a discount???
Top

Member Spotlight
Member Since: 12/24/00
Posts: 4259
New in the Gallery:
SE cable question
Featured:

2017 NEC and Related
2017 NEC
Now Available!

Shout Box


Who's Online
0 registered (), 90 Guests and 10 Spiders online.
Key: Admin, Global Mod, Mod
 
New in the Gallery:
SE cable question
 
Top Posters (30 Days)
Admin 47
HotLine1 43
gfretwell 19
Ruben Rocha 12
Trumpy 9
 
Newest Members
Stack, Scotto, Freecrowder, clee512, Jdscott2005

ECN Electrical Forums - sponsored by Electrical Contractor Network - Electrical and Code Related Discussion for Electrical Contractors, Electricians, Inspectors, Instructors, Engineers and other related Professionals