If you've read my posts you know I'm quick with a criticism of software, books, marketing, or systems that haven't worked for me.
I've recently purchased Charlie Greer's "Service Technician Survival School" DVD set. I'm little more than halfway through the set & this is a winner.
On my own I changed a few things about my business and am having my best year ever. I've been in my own business and in people's homes for 21 years now. I have a very good clue what works and what doesn't in dealing with homeowners. He has systems for the successful changes I've made plus a lot more. If you love installing, but aren't very comfortable with the sales aspect of residential service, get this DVD set.
If I had it all to do over again I would do three things differently.
1). Do a break-even analysis first.
2). Learn marketing techniques sooner.
3). Learn sales and service with this DVD set.
[This message has been edited by Tiger (edited 08-30-2006).]