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#157903 - 02/07/06 08:56 PM warranty time limits---commercial/residential
K. Alder Offline
Junior Member
Registered: 02/07/06
Posts: 1
I'm wondering what limits other contractors put on warranties. We have been using a basic 1 year parts and labor(with some exclusions) for both commercial and residential. I have noticed lately that some are reducing the commercial warranty to 90 or 180 days, especially on remodel work. What do you guys do?
K
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#157904 - 02/08/06 03:40 AM Re: warranty time limits---commercial/residential
Dnkldorf Offline
Member
Registered: 12/12/04
Posts: 1064
Loc: nowhere usa
We pass the manufacturers warranty on to the end user, labor is not included, just the part. Unless it was a legit mistake made on the installation, then labor is covered...

Dnk...
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#157905 - 02/08/06 08:29 AM Re: warranty time limits---commercial/residential
macmikeman Offline
Member
Registered: 07/16/02
Posts: 717
Loc: Honolulu, Hawaii
Check with your state regulatory agency's rules and regulations. Some if not all states require a minimum time length, usually a year, for warrenty on work provided to homeowner's. Some states extend that to any facility. Pay's to check first.
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#157906 - 02/08/06 02:17 PM Re: warranty time limits---commercial/residential
mahlere Offline
Member
Registered: 11/17/05
Posts: 507
Loc: New Jersey
LK, is that on New Installs? Retrofits? or Repairs?

New installs being new construction, additions, etc.

Retrofits being service upgrade in an existing house

Repairs being just that.

I don't know what is required, but we do a 5 yr warranty on labor.
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#157907 - 02/08/06 02:39 PM Re: warranty time limits---commercial/residential
electure Offline


Member
Registered: 12/24/00
Posts: 4259
Loc: Fullerton, CA USA
CA law is also a year from time of completion on all of the above
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#157908 - 02/08/06 03:04 PM Re: warranty time limits---commercial/residential
Dnkldorf Offline
Member
Registered: 12/12/04
Posts: 1064
Loc: nowhere usa
How do you guys cover labor costs on something you never spec'd out?

You do a job, where the engineer spec'd something out and you install it. You install it perfectly, and the thing goes bad due to wrong application, junk/cheap items, or a host of other reasons and you eat the labor to either change out or replace?


Or are you talking about something your business spec'd out and it went bad?


Dnk..

[This message has been edited by Dnkldorf (edited 02-08-2006).]
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#157909 - 02/08/06 09:35 PM Re: warranty time limits---commercial/residential
renosteinke Offline
Cat Servant
Member
Registered: 01/22/05
Posts: 5316
Loc: Blue Collar Country
Our law requires a one year warranty as well...though I did tell one (nervous type) customer that our work was guaranteed at least untill his check cleared :-)
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#157910 - 02/10/06 03:26 PM Re: warranty time limits---commercial/residential
luckyshadow Offline
Member
Registered: 01/04/05
Posts: 305
Loc: Maryland USA
30 Seconds or 30 feet - which ever comes first ! Standard around here is 1 year - I have gotten jobs when the customer is on the fence by giving them a 2 year in writing.
I once told a customer that when they use the dimmers for the first couple of times , to be sure to turn then slowly because this only lets out a little smoke instead of a room full of smoke
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#157911 - 02/13/06 05:24 AM Re: warranty time limits---commercial/residential
kd Offline
Member
Registered: 12/14/04
Posts: 52
I have had electronic stuff go bad and the customer insists on free re-installation. I usually eat the cost.
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#157912 - 02/13/06 11:21 AM Re: warranty time limits---commercial/residential
LearJet9 Offline
Member
Registered: 04/24/05
Posts: 197
Loc: Millis, MA USA
We have several customers (retail) who supply their own ballast's. When they fail, the customer pays the regular labor charge to have them replaced. They can deal with the the mfg on the return goods warranty.
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