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#154679 - 11/14/04 06:00 AM What would you do?
Pat@Amber Offline

Registered: 08/23/04
Posts: 107
Loc: Gaithersburg, MD USA
In the Spring I installed a sub-panel in a ladie's condo. There was no way to get a 20-amp, 240 volt circuit for an electric wall oven out of her old fuse panel.The existing panel was on a shared 100-amp riser with the apartments above and below her.
I first suggested she should not re-arrange her kitchen and go back to a standard gas range. She insisted on a gas cooktop and separate electric oven. "There has to be a way you can help me, Pat".
Thus, the sub-panel.
I reasoned that the oven only drew about 8 or 9 amps and that would be less power draw on the riser than some of the new vacum cleaners out now.
......Fuses blow, investigations by the building management, I go back and un-install the sub-panel at no charge.
Now she wants her $850.00 back for the original install.
Should I send her a check or fight?
Power to the people

Business, Office, Estimating, Legal:
#154680 - 11/14/04 06:27 AM Re: What would you do?
Dave55 Offline

Registered: 05/08/04
Posts: 666
Loc: Crystal Lake, Illinois, USA
I wish you had mentioned the nameplate rating of that electric oven. The ones I've installed have been wired at 40-amp, 240-volt (much more than a vacuum). Anyway, my personal opinion is that you did the design work on this one, you should be responsible for it. The only way I see that you could have saved yourself on this one is if you had agreed in advance that you didn't think it would work, but you were willing to try it as an experiment at her expense.


#154681 - 11/14/04 06:30 AM Re: What would you do?
Roger Offline

Registered: 05/18/02
Posts: 1779
Loc: N.C.
Pat, this a tough thing to say, I think she is do her money back. If you were her, what would you think of a person who took your money and left you without a product?

It's obvious that the propper calculations or cordination study was not done.

It will hurt to give the money back, but having a good reputation is more important in the long run.


#154682 - 11/14/04 10:46 AM Re: What would you do?
andyp95 Offline

Registered: 03/05/04
Posts: 47
Loc: Vermont
Sorry Pat, I have to agree with Roger,I would give her the money back.You should've passed on the work originally,sometimes you've got to tell these folks "that it can't be done".I have a hard time doing that sometimes myself .

#154683 - 11/16/04 03:13 AM Re: What would you do?
Pat@Amber Offline

Registered: 08/23/04
Posts: 107
Loc: Gaithersburg, MD USA
All points well taken. Thanks for the replies and I'll send her the check.
Dave, it was just a small single wall oven with no cooktop burners. Far less amp draw than 40-amps.

[This message has been edited by Pat@Amber (edited 11-16-2004).]
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