a large industrial customer with heavy downtime expenses should pay more than a little ole lady who calls you out to fix her oven on christmas eve.
For sure. Normally I would just pick a figure that I felt comfortable with for the job and the circumstances. As this is an insurance claim, although I'm not out to gouge every penny I can, I don't want to sell myself short either! Not being involved with anything on insurance usually, I was just wondering about what they would consider reasonable. (They'll be getting bills for carpets, new ceiling, etc. from other tradesmen as well.)
NZ $ 68 plus overtime rates at 1.6 times your normal hourly rate,
I was thinking somewhere along the lines of 50% on normal rates and a 30 GBP callout fee, which is not far off that.
Can anyone in the U.K. comment as to whether that sounds reasonable for this country?
I have it on good authority here, that nothing less than 3 x your usual hourly rate will be even looked at by an Insurance Company.
When I first read that I thought you meant they'd refuse to pay a low bill and was wondering why on earth they'd complain if the figure was lower than they expected.
Re-reading, I guess you mean that they would likely just rubber-stamp anything up to 3x the normal rate without batting an eyelid?